Return/Exchange Policy

Royal Carter Return Policy

At Royal Carter, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to make the process as easy as possible.

Return Eligibility

Time Frame: You can return items within 3-5 days of receiving your order.
Condition: Items must be in their original condition, unused, and with all tags and packaging intact. We cannot accept returns on items that have been worn, washed, or altered.
Exclusions: Certain items, such as personalized products or clearance items, may not be eligible for return. Please check the product description for specific details.

How to Initiate a Return

Contact Us: Email our customer service team at royalcarter.official@gmail.com with your order number and the reason for the return.
Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions on how to proceed.
Pack Your Return: Carefully package the item(s) you wish to return, including the RA number inside the package.
Shipping: Ship the package back to us using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item sent).

Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
If approved, your refund will be processed within 5-7 business days, and you will receive a confirmation email.
Refunds will be issued to the original payment method used during purchase.

Exchanges

If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.